Introduction
Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Blaze Fury Citadel, we're all about transparency, whether that's in our training methods or how we handle your personal info. We've been operating in Vancouver since day one with a simple principle - treat people's data the way we'd want ours treated.
This policy breaks down what information we collect when you train with us, sign up for classes, or just browse our site. We're not gonna sell your email to some random supplement company or spam you with garbage. Your trust matters to us, plain and simple.
Information We Collect
Alright, let's break down what we actually collect and why we need it:
Personal Identification Info
When you join our gym or book a class, we'll ask for the basics - your name, email, phone number, and address. We need this stuff to actually run the business, y'know? Can't send you class schedules or membership updates without an email.
Health & Fitness Information
Here's where it gets a bit more personal. Before you start throwing punches or lifting heavy, we need to know about any injuries, medical conditions, or fitness goals. This isn't us being nosy - it's about keeping you safe and making sure our coaches can design programs that won't wreck you. If you've got a dodgy shoulder, we need to know before you attempt overhead lifts.
Payment & Billing Details
For memberships and personal training sessions, we'll process payment information. We use secure third-party processors for this - we don't actually store your full credit card numbers on our systems. That'd be stupid and risky for everyone involved.
Usage & Activity Data
We track things like class attendance, training progress, and gym check-ins. This helps us understand what's working, what classes are packed, and how we can improve. Plus, you probably wanna see your own progress over time, right?
How We Use Your Information
We're not hoarding your data for fun. Here's what we actually do with it:
- Running the gym: Scheduling classes, managing memberships, processing payments - the obvious stuff that keeps the lights on and the equipment maintained.
- Personalized coaching: Your fitness goals and health info help our trainers create programs tailored to you. Generic cookie-cutter workouts suck, and we don't do that here.
- Communication: We'll email or text you about class changes, new programs, special events, or if your membership's about to expire. No spam, just relevant stuff.
- Safety & liability: In case of emergencies, we need to have your medical info accessible. Also, legal requirements mean we gotta keep certain records.
- Improving our services: Analyzing attendance patterns and feedback helps us figure out what's working and what needs tweaking. Maybe we need more morning HIIT classes or additional boxing slots.
Data Protection & Security
We take security seriously. Our facility's got cameras and locks, and your data gets the same level of protection:
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Secure Storage
Your information's stored on secure servers with restricted access. Not everyone on our team can access everything.
Staff Training
Our team's trained on data privacy and confidentiality. They know not to leave your file open on the front desk computer.
Regular Updates
We regularly update our security measures and review our practices to stay ahead of potential threats.
Cookies & Tracking Technologies
Our website uses cookies - those little data files that help the site remember you. Nothing creepy, just practical stuff:
Essential Cookies: These keep you logged in and remember your preferences. Without 'em, you'd have to re-enter everything every single time you visit. Annoying as hell.
Analytics Cookies: We use tools like Google Analytics to see how people use our site. Which pages get visited most? Where do people drop off? Helps us make the site better and less frustrating to navigate.
Marketing Cookies: Sometimes we'll use these for targeted ads or to track if our marketing campaigns are actually working. You can opt out of these in your browser settings if you're not into it.
Third-Party Services
We work with some external services to keep things running smoothly. These are vetted companies, not random startups operating out of someone's basement:
- Payment Processors: Companies like Stripe or Square handle credit card transactions. They're PCI compliant and have way better security infrastructure than we could build ourselves.
- Email Services: We use professional email platforms to send newsletters and class updates. They have anti-spam measures and proper unsubscribe options built in.
- Scheduling Software: Third-party booking systems help manage class schedules and appointments. They're bound by their own privacy policies, which we've reviewed.
- Analytics Providers: Google Analytics and similar tools help us understand website traffic and user behavior patterns.
These partners only get the data they need to do their job. We're not handing over your entire member profile to everyone we work with.
Your Rights & Choices
Under Canadian privacy law (PIPEDA), you've got rights. Here's what you can do:
You can request a copy of all the personal information we have on you. Just shoot us an email, and we'll get that sorted within 30 days. There might be some info we can't share for legal reasons, but we'll explain why if that's the case.
Got a new phone number? Address changed? Just let us know and we'll update our records. You can do this through your member portal or by contacting the front desk.
If you cancel your membership and want us to delete your info, we'll do it. Keep in mind we might need to keep some records for tax or legal purposes for a certain period, but we'll get rid of everything we can.
Not interested in our promotional emails? No hard feelings. There's an unsubscribe link at the bottom of every marketing email we send. You'll still get important stuff like billing notices and class cancellations though.
Frequently Asked Questions
Here are some common questions we get about privacy. Click to expand:
Nope. We don't sell or trade your info to other businesses. The only time we'd share anything is with service providers who help us run the gym (like payment processors), and they're contractually obligated to keep your data secure. We're not in the business of selling email lists.
We'll keep your basic info for about 7 years for tax and legal compliance - standard business practice in Canada. After that, it gets permanently deleted. If you want us to remove everything we can right away, just ask. Some billing records might need to stick around, but we'll minimize what we keep.
Only if it's necessary for your training and safety. For example, if you're working with a substitute trainer or attending a class where the instructor needs to know about an injury. We don't gossip about members' health conditions in the break room - that's just unprofessional and against our policy.
We occasionally take photos or videos for social media and marketing. Before we post anything with you in it, we'll ask for your consent. If you don't wanna be in gym content, just let us know and we'll make sure you're not included. Our security cameras are positioned to monitor the facility, not to zoom in on individual workouts.
Whenever there's a significant change to how we handle data or if laws change. We'll notify active members by email if there's anything major. The "Last Updated" date at the top of this page will always reflect the most recent version. Check back periodically if you're curious.